In-store and Online Purchasing Policies

Registering for Classes Online

Go to the Calendar/Classes tab, click on your desired class, then click on ‘Add this class to your cart!’ button.

Placing An Order Online

Orders may be placed online through our website 7 days a week. If you have any questions about a product, our services or an order, you can reach us by phone during store hours at (585) 243-0767 or by email at .(JavaScript must be enabled to view this email address)

Shipping Information

All online orders will be shipped from our facility within 2 business days (excluding weekends) from the date of purchase online and will arrive based on the shipping option of your choice. If you wish to request a rush order, please contact us directly. Orders received after 5:00 pm EST will be placed on the order list for the next day.

Shipping is provided by USPS to all USA states and Canada. You, the customer, have the option to select the shipping type and cost on the Shipping page during checkout.

Accepted Forms of Payment

We currently accept Visa ad Mastercard.

Return/Exchange Policy

There are no refunds or exchanges for online purchases. If an order error or transit damage has occurred, please contact us within 3 days and we will assist you in replacing the item at our expense. Such returns will not be accepted without contacting our representatives first.

Sales Tax

Customers residing in New York State will incur an 8% sales tax to their order total.

Our commitment to you!

We strive to serve our customers in a helpful and friendly manner and answer questions to the best of our ability. If we don’t know the answer we will try our best to find it!