In-store and Online Purchasing Policies
Registering for Classes Online
Most quilting classes offer online registration for a limited number of seats. This means if a class has an availability of 14 spots, we may close online registration after receiving 7 reservations. As many quilters are without access to the internet, we want to make it fair for everyone who wants to participate in our classes by offering seats to in-store customers as well. If you are interested in participating in a class closed for online registration, please call us at (585) 243-0767 or visit us to inquire if any available spots are left in a class. We also keep waiting lists for popular classes, so just ask!
Credit cards, bank transfers and other methods of payment are accepted for class registrations through Paypal.
Placing An Order Online
All online orders will be shipped from our facility within 2 business days (excluding weekends) from the date of purchase online and will arrive based on the shipping option of your choice. If you wish to request a rush order, please contact us directly. Orders received after 5:00 pm EST will be placed on the order list for the next day.
Shipping is provided by USPS to all USA states and Canada. You, the customer, have the option to select the shipping type and cost on the Shipping page during checkout.
Accepted Forms of Payment
We currently accept Visa, Mastercard and Paypal.
There are no refunds or exchanges for online purchases. If an order error or transit damage has occurred, please contact us within 3 days and we will assist you in replacing the item at our expense. Such returns will not be accepted without contacting our representatives first.
Customers residing in New York State will incur an 8% sales tax to their order total.
Our commitment to you!
We strive to serve our customers in a helpful and friendly manner and answer questions to the best of our ability. If we don’t know the answer we will try our best to find it!